Shipping policy

Everything you need to know about how your Mark Haydon order reaches you.

Where we deliver

We ship across India. Enter your PIN code at checkout to confirm your area is serviceable. We do not currently ship outside India.

Delivery charges

Free delivery on all orders across India, prepaid and Cash on Delivery. There is no minimum order value and no hidden charge added at checkout — the price you see on the product page is the price you pay.

Cash on Delivery

Cash on Delivery is available on most PIN codes across India. You'll see the option at checkout if your area is serviceable. You can pay the delivery agent in cash, and on many routes by UPI or card as well.

Dispatch time

Orders placed before 2 PM IST on a business day are dispatched the same day. Orders placed after that, or on a Sunday or public holiday, are dispatched the next business day.

Delivery timelines

Counted from the day of dispatch:

Delhi NCR — 1 to 2 business days
Metro cities (Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad) — 2 to 4 business days
Other cities and towns — 4 to 6 business days
Remote areas, North East and Jammu & Kashmir — 6 to 10 business days

These are working estimates based on normal courier performance, not guarantees. Festival periods, weather and local disruptions can add a few days.

Tracking your order

As soon as your parcel is handed to the courier, we'll email and SMS you a tracking number and link. Tracking usually starts updating within 24 hours of dispatch — if it hasn't moved after that, message us and we'll chase it.

If delivery is attempted and you're not there

Our courier partners make up to three delivery attempts. Please keep the phone number you gave at checkout reachable, since the delivery agent will usually call before arriving. After three failed attempts the parcel is returned to us, and we'll contact you to arrange redelivery or a refund.

Wrong or incomplete address

Please double-check your address and PIN code before placing the order. If a parcel is returned because the address was incorrect or incomplete, we'll refund the order value but not the delivery cost we incurred. If you spot a mistake, tell us straight away — we can usually correct it before dispatch.

Checking your parcel on arrival

If the outer packaging looks damaged or tampered with, please refuse the delivery or record a short video while opening it, and contact us the same day. That makes a claim far easier to resolve.

Delays outside our control

Once a parcel is with the courier, delivery timing is in their hands. We're not able to guarantee against delays caused by courier operations, weather, strikes, local restrictions or other events beyond our control — but we will always help you track and chase a delayed parcel.