Return, Exchange & Refund Policy

Brand: Mark Haydon

We want every customer to receive products in the condition, size, style and colour ordered. Please read the following Return, Exchange & Refund Policy carefully before placing an order.

1. 7-Day Return & Exchange Window

Customers may request a return or exchange within 7 days from the date of delivery of the order.

The return/exchange request must be raised within the applicable 7-day period. Requests submitted after this period may not be accepted, except where required by applicable law or platform policy.

2. Defective or Damaged Product

If the product received is defective, damaged, torn, stained, materially different from the product ordered, or has a manufacturing defect, the customer may request a return or exchange within 7 days of delivery.

Customers should provide clear photographs/videos showing the defect when submitting the request. The product may be inspected after it is received.

If the defect is confirmed, the customer may be eligible for:

• Replacement/exchange of the same product, subject to availability; or
• Refund in accordance with the applicable payment method and marketplace policy.

3. Wrong Size, Style or Colour

If the customer receives a wrong size, style or colour compared with the confirmed order details, the customer may request an exchange or return within 7 days of delivery.

The product must correspond to the order information available in the order confirmation/order record.

4. Non-Defective Returns

For a non-defective product, a return/exchange may be accepted only where the applicable sales channel/platform permits such return and the product satisfies all return conditions stated below.

The customer must ensure that the product is:

• Unused and unworn.
• Unwashed and unaltered.
• Free from stains, makeup, perfume, body odour or other marks.
• Free from damage caused after delivery.
• Returned with original tags, labels and packaging, wherever applicable.
• Complete with all accessories or components supplied with the product.
• In resalable condition.

5. Genuine Product & Order Verification

Only the genuine product originally supplied by Mark Haydon and corresponding to the relevant order will be accepted for return.

Before approving a refund, return or exchange, we reserve the right to verify:

• Order ID.
• Product/SKU details.
• Size.
• Style/design.
• Colour.
• Quantity.
• Product labels/tags.
• Packaging and identifying marks.
• Product condition.
• Other reasonable details required to establish that the returned item corresponds to the original order.

A return may be rejected where the returned item is found to be different from the product originally supplied, substituted, counterfeit, tampered with, used, damaged after delivery, or otherwise does not correspond with the original order.

6. Correct Order Details Required

When raising a return/exchange request, the customer must provide accurate details, including where applicable:

• Order ID
• Product/SKU
• Quantity
• Size
• Colour
• Reason for Return/Exchange
• Photographs/Videos

Incorrect, incomplete or misleading order information may delay the verification process.

7. Product Condition at Return

The customer is responsible for keeping the product in its original condition until it is handed over for return.

Returns may be subject to inspection. If the returned product does not satisfy the applicable return conditions, the return/refund/exchange may be declined, subject to applicable consumer law and marketplace rules.

8. Refunds

Where a refund is approved, the refund will normally be processed through the original payment method or the applicable marketplace/payment system.

The time taken for the amount to appear in the customer's account may depend on the payment provider, bank or marketplace.

Where applicable, shipping, handling or other charges may be treated in accordance with the applicable marketplace rules and applicable law.

9. Exchange

An exchange is subject to product and size availability.

If the requested replacement is unavailable, the customer may be offered an alternative resolution, including a refund where applicable.

10. Non-Acceptable Returns

A return/exchange may not be accepted for a product that:

• Has been worn, washed, altered or misused.
• Has been damaged after delivery due to customer handling.
• Has missing, removed or tampered product tags/labels, where applicable.
• Has stains, odour, perfume, makeup or other signs of use.
• Is incomplete or missing components supplied with the original order.
• Is not the genuine product supplied against the relevant Order ID.
• Is a substituted or different product.
• Does not match the original order/product records.
• Is returned after the applicable return period, unless otherwise required by law or platform policy.

11. Fraudulent or Abusive Return Attempts

We reserve the right, subject to applicable law and marketplace rules, to investigate suspected fraudulent, abusive or repeated misuse of the return process.

This may include cases involving product substitution, counterfeit returns, intentional damage, repeated false claims or manipulation of order/return information.

Where permitted, appropriate action may be taken in accordance with applicable law and the rules of the marketplace/payment platform.

12. Return Pickup & Delivery

Where return pickup is provided, the customer must hand over the correct product and package associated with the approved return request.

The availability, timing and responsibility for return pickup may depend on the logistics provider or marketplace through which the order was placed.

13. Marketplace Orders

For orders placed through third-party marketplaces such as Amazon, Flipkart, Meesho or other platforms, the marketplace's applicable return, refund, cancellation and dispute-resolution rules will also apply.

Where there is a conflict between this policy and mandatory applicable law or the marketplace's applicable rules, the mandatory law or applicable marketplace rule will prevail to the extent required.

14. Policy Changes

Mark Haydon reserves the right to update or modify this Return, Exchange & Refund Policy from time to time.

The policy applicable to an order will be determined in accordance with applicable law and the terms applicable to that order at the relevant time.

15. Customer Responsibility

By placing an order, the customer is responsible for reviewing the product details, including size, colour, style and other specifications, before completing the purchase.

Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

Important

All returns are subject to verification. A return request or pickup does not automatically guarantee approval of a refund or exchange.

For any return/exchange query, customers should contact Mark Haydon through the customer-support channel provided with their order and mention the correct Order ID.